Policies of Harry E. Smith & Associates, Inc.
SPECIAL ORDER ITEMS
Non-stock items are considered to be special order and are non-returnable. You will be notified if items in your order are considered to be special order at
time of order placement. Special order/non-returnable will be noted on faxed copy of credit card sales slip for an authorized signature. BACK ORDER ITEMS
Shipment on back ordered-stock items is typically 2-3 weeks from receipt of original order. You will be notified of back ordered items at that time.
FORCE MAJEURE
Harry E. Smith & Associates, Inc. shall not be liable for any delay in or impairment of performance resulting in whole or in part from Acts of God, labor disruptions, shortages,
inability to procure product, supplies or raw materials, severe weather conditions or any other circumstances or cause beyond the control of Harry E. Smith & Associates, Inc. in the conduct of its
business. SALES TAX
Buyer is responsible for all local and state sales and
use taxes applicable to all transactions. DUTIES
Buyer is responsible for all duties applicable to all
transactions. RETURNS & CANCELLATIONS
All returns must be approved by Harry E. Smith & Associates, Inc. and must be within (15) days from receipt of order. Return of stock parts will be subject to a 20%
restocking charge. A restocking fee will be waived if a new parts order is placed. However, shipping charges will not be credited.
Any cancellation must be approved by Harry E. Smith & Associates, Inc. and may be subject to restocking and other charges. No cancellation will be applicable to special order items.
DAMAGE CLAIMS
All damage claims must be documented as damaged upon receipt from carrier and Harry E. Smith & Associates, Inc. be notified immediately at 1-800-336-5438. You will then be instructed as
to what necessary steps need to be taken. QUANTITY & ITEM DISPUTES
Harry E. Smith & Associates, Inc. must be notified upon receipt of order of any quantity or item disputes within (5) days from receipt of order. Please have copy of packing slip
available when calling 1-888-778-5438. WARRANTY
Lift-Rite standard warranty applies to all Lift-Rite products. Docksmith standard warranty applies to all portable dock products. Guardsmith and Notchguard standard warranty applies to all safety guardrail porducts. Warranty Procedure:
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Please call Harry E. Smith & Associates, Inc. at 1-800-336-5438 with part number and description of defect.
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We may request you to return defective part for warranty evaluation. Harry E. Smith & Associates, Inc. will send a new part if upon evaluation it deemed to be defective due to material
or workmanship.
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Shipping will be prepaid by Harry E. Smith & Associates, Inc. and carrier will be chosen by Harry E. Smith & Associates, Inc.
Models, pricing and part specifications are subject to change.
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